Entry to Jurassic Bal will only be granted to the person named on the ticket. If you can no longer attend, want to transfer your pass or wish to cancel your booking, please refer to the following:

Up to 21 february 2027:

Eligible for a full refund minus booking fees. No questions asked. We know life happens and want to be as flexible as we can. To request cancellation of your booking, please email us at canberra.balboa@gmail.com with subject line “CANCELLATION REQUEST”.

From 21 February to 7 MARCH 2027:

Eligible for a 50% refund minus booking fees. If the event is sold out and there is a waitlist, we will do our best to organise a transfer to someone else, meaning you could possibly get a full refund. Email us at canberra.balboa@gmail.com with subject line “CANCELLATION REQUEST”.

Please note this is not guaranteed so be nice to your organisers. We try our best.

From 8 march 2026:

Cancellations from 8 March 2026 are not eligible for a refund. If the event is sold out and there is a waitlist, we will do our best to organise a transfer to someone else, meaning you could get a full refund. Email us at canberra.balboa@gmail.com with subject line “CANCELLATION”.

Please note this is not guaranteed.

PASS TRANSFERS

Transfers of passes are allowed. However, please make sure the following occurs so we have your name and pass available at the door on the day:

• Email canberra.balboa@gmail.com with subject: PASS TRANSFER

• Provide us with the name, email address, postal address and phone number of the person you’re transferring your pass to

• Copy the person you’re transferring the pass to on the email so we know it’s definitely been discussed/approved and we can make sure they receive a confirmation from us once the transfer has been completed.